FAQs

1. What materials do you use in your jewelry?

We specialize in 316L stainless steel, silver, and gold-plated jewelry. Our pieces are tarnish-resistant, hypoallergenic, and water-friendly, ensuring long-lasting wear.

2. Will the jewelry tarnish or turn my skin green?

No! Our stainless steel and silver jewelry are tarnish-resistant and designed to prevent discoloration. Our gold-plated pieces use a thick plating to ensure durability.

3. Are your gold-plated pieces real gold?

Yes! Our gold-plated jewelry is made with real 18K or 14K gold over stainless steel. This ensures durability and a luxurious finish at an affordable price.

4. Is your jewelry hypoallergenic?

Yes! Stainless steel is hypoallergenic, making it safe for most people with sensitive skin. However, if you have a specific metal allergy, we recommend checking the product details before purchasing.

5. Can I wear the jewelry in water?

Yes! Our stainless steel jewelry is waterproof and safe to wear while swimming or showering. For gold-plated pieces, we recommend avoiding prolonged exposure to water to help maintain their shine. Extended contact with creams, lotions, chlorine, perfumes, and other chemical products can gradually wear down the gold plating over time. To keep your piece looking its best, we suggest removing it before applying products or spending long periods in water.

6. How do I take care of my jewelry?

To keep your jewelry looking new:

  • Avoid contact with harsh chemicals (perfume, chlorine, cleaning products).
  • Store in a dry place when not in use.
  • Clean with a soft cloth and mild soap if needed.

7. Do you offer custom or personalized jewelry?

Unfortunately, not at this time.

8. Do you offer discounts or promo codes?

Yes! We frequently run special promotions. Sign up for our email newsletter or follow us on social media to stay updated on exclusive discounts and offers.

9. Can I cancel or modify my order after placing it?

We process orders quickly, but if you need to cancel or make changes, please contact us within 3 hours of placing your order. Once your order is shipped, we won’t be able to make changes.

10. How long does shipping take?

Processing takes 1-2 business days, and shipping times vary based on location:

  • Domestic: - Local (city): 2-3 days 

                             - Regional (province): 4-6 days

                             - National: 6-8 days

                             - Remote: 10 days

  • United States: 4-8 business days (Maybe more due to U.S. Customs)
  • International: 1-3 weeks

You will receive a tracking number once your order is shipped.

11. Do you offer returns or exchanges?

Yes! We accept exchanges within 3 days of delivery. Items must be unworn and in their original packaging. Please note that all pierced items, including earrings, are a final sale. Please visit our Returns & Exchanges page for details.

12. Do you offer wholesale or bulk orders?

Unfortunately, not at this time.

13. How do I know my ring or bracelet size?

We have a detailed sizing guide on our website to help you find the perfect fit. If you’re unsure, feel free to contact us for assistance!

14. How can I contact customer support?

You can reach us via email hi@elettrajewelry.com or our contact form on the website. We strive to respond within 24-48 hours.